How to Choose the Right NDIS Service Provider

October 15, 2020
A young man in a wheelchair working from home.

Which NDIS service provider should you choose? With so many different providers vying for your patronage, it can be difficult to choose. We can help.

The National Disability Insurance Scheme (NDIS) concluded its rollout this year. It’s expected that the scheme will support nearly half a million Australians. To develop a successful plan with the NDIS, you have to find the right NDIS service provider.

Luckily, the National Disability Insurance Agency (NDIA) oversees the approval of NDIS providers. The agency enforces measures to ensure providers are more than qualified to provide high-quality services for participants. But your search for the best NDIS provider doesn’t stop there.

Are you wondering how to choose the right NDIS provider for yourself or your loved one? Keep reading because we’re about to show you how.

How to Vet NDIS Providers

The NDIA sets forth requirements for all approved NDIS service providers. 

Firstly, all NDIS workers must be NDIA-approved to provide care. Employees have to show they are qualified and experienced and that they will use proper evidence-based procedures.

Additional measures an NDIS service provider must take for approval include:

  • Demonstrating compliance with NDIS Practice Standards
  • Completing a suitability assessment
  • Undergoing quality audits
  • Providing a complaint and resolution system 

You can always find approved providers in your area by contacting the NDIA. Once you’ve compiled a preliminary list, it’s time to investigate each provider further. 

Providers should have a website, which will list the plans they support as well as the services offered. Can’t find your top choice provider’s webpage? You can also arrange a face-to-face or phone meeting to discuss their services and plan options before you sign up. 

Otherwise, here are the top factors to consider when choosing the best service provider for your needs.

Are They Outcome-Focused?

A good service provider should define the participant’s and their family’s goals. They should also provide a strategic roadmap of how their NDIS products can help achieve those goals. 

Good NDIS providers try to improve daily life rather than special skills. This means supporting independence, and helping improve home and social skills to foster a sense of belonging with the community.

Are They Team-Oriented?

A great NDIS provider doesn’t just focus on the participant alone. They also place heavy consideration on the person’s social networks, family and friends. 

Often, this comes in the form of education. Great NDIS providers will work with the participants’s family and loved ones to help develop their skills and abilities. This can help build empathy, improve outcomes, and provide more realistic expectations.

Are They Culturally Sensitive?

What sets the best NDIS service providers apart from merely great ones? The ability to be inclusive and culturally-sensitive is a skill you just can’t teach. That’s why Tunstall employs staff who are naturally inclined toward empathy and respect. 

Our NDIS representatives respect your lived experience and understand how to demonstrate that respect by proving tailored solutions and services. 

Tunstall Is the NDIS Service Provider You’ve Been Searching For

The NDIA vets NDIS service providers, so you don’t have to. Still, meeting face-to-face or over the phone with your prospective provider is important to ensure your goals are aligned. 

Are you searching for an NDIS service provider that ticks all your boxes? Request a quote today to learn if our NDIS services are right for you or your loved one!